Terms and Conditions of Great White Shark Tours

 08:00

• Arrival at our crew house in Kleinbaai
• Meet with our friendly staff.
• Complete Documentation and payment requirements
• Briefing by skipper on the day’s events
• The skipper is responsible for the safety of passengers and crew and his instructions must at all times be obeyed.
• Protective clothing is available in the event of rain/cold

09:00

• launch and 20 minute trip to the shark area
• Launch times will depend on sea-/weather- and tide conditions.
• The boat will proceed to the area best deemed appropriate for shark viewing on any particular trip, taking sea -conditions into account.
• Sharks are viewed from the observation deck, and /or diving takes place in a cage lowered into the sea, but attached to the boat at all times.
• [All diving gear and towels are provided]

No snorkeling-/scuba experience is required, and no such equipment is used during these dives.

11:00 – 12:00 - Return to harbour and crew house for a hot shower

• The standard price per shark cage tour is R2,300 per adult and R1,500 per kid under 12 (excluding transport).
• The return price for transport is R750pp from Cape Town or Hermanus [Transport costs are not subject to VAT].
• Prices of shark diving tours are inclusive of 15% VAT.
• A VAT invoice will be supplied on request.

• Payment must be made prior to undertaking the tour.
• Charges are raised separately for transport, and shark cage diving.
• Payment will be accepted in cash [ZAR], OR valid Credit Card [Visa or MASTER only], OR on account if a voucher from an approved agent or account holder is provided.

• Great White Shark Tours Pty Ltd reserves the right to charge a 100% cancellation fee in the following event: If confirmed by the client, and cancelled after 18:00 on the previous day, OR a no-show.
• Where an Exclusive trip has been booked, a deposit of 50% is payable 10 days prior to undertaking the trip, which will be forfeited in the event of a cancellation 5 days prior to the trip.
• All Bookings made must be accompanied by a valid credit card number, which will be debited in the event of a no-show or late cancellation.
• Where an Exclusive trip is cancelled less than 5 days prior to the booked date, the full quoted amount will be payable in full.
• Where any trip is cancelled due to weather or sea conditions, a full refund will be made by Great White Shark Tours Pty Ltd, or an alternative trip will be arranged.
• COVID-19 CANCELLATION POLICY - Our standard cancellation policy stands; however, we are always willing to review on a case-by-case basis for extenuating circumstances. We have implemented a free date change policy - so if a client wishes to postpone their trip, we are happy to change the departure date to later in 2020 or 2021 at no charge, or alternatively issue a voucher that the client can use for future travel.

• Accounts will only be opened for VAT-registered agents who make regular use of our service, in sufficient volumes, and accept the terms and conditions contained herein.
• Accounts will be raised on the date or tour and must be paid in full within 14 days.

• A full refund will be considered on merit, by management, in the event of illness, hospitalization, accident or death, upon receipt of proof thereof.
• A full refund will be granted should the activity be cancelled in the interest of safety, prior to the trip.
• In the event of no shark activity while on a shark cage diving tour, there will be no vouchers or refunds.
• SHARKS ARE PREDATORS AND WILD ANIMALS!
  Therefore it is impossible to guarantee their sighting on any given trip.